Returns & Exchanges
At Moissanite Outlet, we want you to feel confident in your brilliance, which is why we offer a 30-day return policy on all unworn jewelry. If you are not completely satisfied with your purchase, we provide a seamless process to ensure your total satisfaction.
Initiate Your Request
Contact our customer support team or visit our online portal with your order number and email address to start your return authorization.
Package Your Item
Carefully place the moissanite jewelry in its original luxury packaging, including the authenticity certificate and all protective materials.
Affix Shipping Label
Print the prepaid shipping label provided by our team and securely attach it to your shipping box, ensuring all old labels are removed.
Receive Your Refund
Once our gemologists inspect the item for quality assurance, we will process your full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing